DIVE MUSIC DISCOVERY
Delete your account
This page explains how to request deletion of your Dive Music Discovery account
(Android: com.divemusic.discovery; also on iPhone), including if you have already uninstalled the app. Dive is
operated by its developer, and requests are handled at support@divemusicdiscovery.com.
From the app
Open Dive, go to Settings → Delete Account and confirm. It is the fastest route and does not depend on us.
Without the app
1. Write to support@divemusicdiscovery.com with the subject “Account deletion”, preferably from the same email address you use to sign in to Dive, and tell us your username if you know it.
2. We reply to your account’s email address with a request number and a confirmation question. Reply “I confirm” from that address. That is what confirms the account is yours — nothing else is asked.
3. Once confirmed, we schedule the deletion and let you know.
Signed in with Apple and chose to hide your email? Your account uses an address ending in
@privaterelay.appleid.com. Write from any address with your username: the confirmation goes to the account’s
address, and Apple delivers it to your inbox.
We never ask for your password, a sign-in code or an identity document — Dive does not even have passwords. If someone asks for them on Dive’s behalf, it is not us.
What happens next
As soon as the deletion is scheduled, your profile, ratings, reviews, lists and activity stop being visible to everyone. You have 30 days to change your mind: sign in during that window and restore the account. After 30 days the deletion is final and removes your data from our database and your profile photo from our storage. We do not keep anonymised reviews.
What remains, and for how long: a record that the account was deleted and of your request, with the dates — the account identifier is replaced by an irreversible code 90 days after completion; database backups, which cycle out within about 12 weeks; and records that the law or an abuse investigation requires us to keep, restricted to that purpose. Data you shared with the stores (Apple or Google) follows their own policies. Details are in the Privacy Policy.
Delete only part of your data, without deleting your account
You do not have to delete your account to remove what you created. Each thing is deleted where it was created, inside the app:
Rating and review of an album: open the album, open your contribution and tap the bin icon (Delete Contribution). The rating, the review, the highlights and the favourite track are deleted from our database, and the album average is recalculated without them.
Lists: on the list, choose Delete List. The albums in it are deleted from our database and the title and description are cleared; only an empty marker with the date remains, so your other devices know the list is gone.
Listens: on your profile, in your listens, swipe the listen and tap Remove. It leaves your history, your statistics and the feed immediately; only a record flagged as removed remains, shown nowhere, so your other devices learn about the removal. It is erased together with the account.
Profile photo: in profile editing, remove the photo. The profile is left without a photo and the file is deleted from our storage.
Favourite album, likes, who you follow and who you blocked: all reversible from the same places where you set them, at any time.
What is stored on this device — catalogue cache, local search history, preferences: Settings → Clear All Data. That removes nothing from the server, and uninstalling the app also removes this local data.
What this path does not remove, and why: your account itself (username, display name, sign-in email) and your declared date of birth stay for as long as the account exists — to remove those, delete the account; the XP, the level and the missions you already completed stay as they are, because deleting content does not undo what was already earned; and records that the law or an abuse investigation requires us to keep stay restricted to that purpose.
Want to see everything we hold before deleting it? Settings → Your data → Download my data gives you a copy of everything you created in Dive.
Timing and tracking
Every request sent by email gets a number and is recorded with the date it arrived, the confirmation and the completion. We answer within 15 days. To check on it, reply in the same conversation.